Medical Office Assistant – Foundry (Cranbrook, BC)

Medical Office Assistant – Foundry (Cranbrook, BC)

Full-Time/Permanent – 35 hours/week

Who We Are: 

Foundry is removing barriers and increasing access to health and wellness services for young people ages 12–24 and their caregivers through a network of youth-friendly centres across British Columbia and online. By offering integrated mental health care, substance use services, physical and sexual health care, youth and family peer support and social services, Foundry makes it easier for young people to find support in their communities. Online resources and first-of-its-kind virtual care further broaden Foundry’s reach.

Ktunaxa Kinbasket Child & Family Service Society (KKCFSS) is a non-profit Delegated Aboriginal Agency governed by the Ktunaxa Nation Council Social Sector Board. KKCFSS is available to Ktunaxa citizens, First Nations, Métis and Inuit living on and off-reserve in the Ktunaxa Traditional Territory.

KKCFSS believes in a holistic approach to providing services with some fundamental beliefs:

  • Healthy communities make healthy children.
  • Children are the future of our, and all, nations.
  • Children have the right to a safe, secure and culturally appropriate family and community experience.
  • Children have the right to grow up connected to their family, community and culture.
  • Families have the right to culturally relevant services.

The Opportunity: The Medical Office Assistant is an integral member of the Foundry care team that provides medical office support for the centre, as well as reception duties.

In the role of Medical Office Assistant, You Will:

  • Be responsible for creating a warm , welcoming environment for young people and families.
  • Support operations of services areas ( e.g. manages supplies, ordering of harm reduction supplies, medical supplies, manages room bookings).
  • Monitor Foundry email for incoming messages, respond or transfer to appropriate staff.
  • Transfer information from Foundry App to EMR system.
  • Provide coordination and leadership related to primary care service delivery.
  • Support with quality improvement and processes related to patient flow within the service delivery model.
  • Support medical services providers and patient flow ( i.e./ managing external referrals, faxes appointment bookings, coordination with labs).
  • Create ongoing connection with Leadership for quality improvement.
  • Book same day appointments ( assess reason for visit and assign appropriate clinician for visit).
  • Set up rooms for appointments- COVID protocols.
  • Coordinate lab drop off and pick up.
  • Depending on staffing model – may require taking weight /height/BP measurements if possible.
  • Collect urine samples site and staffing dependent.
  • Complete urine drip , pregnancy test and message information to providers/clinicians.
  • Support clients to complete demographic portions of applications.
  • Make follow up phone calls ( including lost in care) to referring agencies – coordinated with any outreach/intake positions.
  • Participate in training when determined applicable and or necessary.
  • EMR Super trainer option.
  • Support new staff in learning EMR.
  • Create of manuals, documents to support staff in process and navigation of EMR.
  • Facilitate billing for specific prescribers/practitioners.
  • Complete other duties as assigned.

What You Will Bring to the Role:

  • Medical Office Assistant certificate and experience working in a medical practice.
  • Experience working with youth and Indigenous communities.
  • Empathic, caring approach, with strong active listening skills.
  • Broad knowledge of community resources and supports.
  • Sound knowledge of aboriginal issues both historical and current in British Columbia and Canada.
  • Knowledge and respect of the diversity of the BC population.
  • Demonstrated time management skills, accountability and reliability.
  • Excellent planning, organizational and coordination skills with ability to multi-task.
  • Strong written and verbal communication.
  • Self-starter with a positive attitude and willingness to work flexible hours including evenings
  • Ability to work independently and as part of an interdisciplinary team.
  • Basic computer skills; experience with Microsoft Office, Excel, PowerPoint.
  • Knowledge of MSP billing processes and medical office software.

Our Commitment to you:

  • Excellent compensation package.
  • Generous and flexible time off options unique to KKCFSS, promoting work life family balance.
  • Education and professional development opportunities.
  • Starting Salary of $43,625 to $48,102.

Apply Now!  Visit for more information about this Agency, and to learn more about the East Kootenay Foundry.

Please submit your cover letter and resume to:
Tasy Strouzas, HR Manager
Ktunaxa Kinbasket Child and Family Service Society
7472 Mission Road
Cranbrook, BC V1C 7E5

Preference will be given to candidates of Ktunaxa or other First Nations ancestry.  If you are a Ktunaxa citizen who is interested in this opportunity but do not feel you have the necessary qualifications, please contact the Ktunaxa Nation Council Education and Employment Sector.

We thank those who apply; however, only those selected for an interview will be contacted.