(250) 489-4563
(250) 342-6379
Lower Kootenay - RCMP: 911
(250) 428-7414
Crisis Line
(250) 310-6789
Suicide Crisis
Foundry Online
Monday 8:30am – 4:30pm
Tuesday 8:30am – 4:30pm
Wednesday 8:30am – 4:30pm
Thursday 8:30am – 4:30pm
Friday 8:30am – 4:30pm
Saturday Closed
Sunday Closed

Social Networks


Chief Joseph Centre

1007 Baker Street, Cranbrook, BC V1C 1A6

Aqam Child & Family

7472 Mission Road, Cranbrook, BC V1C 7E5

Lower Kootenay Child & Family

830 Simon Road, Creston, BC V0B 1G2

Akisqnuk Child & Family

3048 Hwy 93/95, Windermere, BC V0B 2L2

Complaint Resolution

You may use the complaints process if you:

  • Don’t agree with a decision or action
  • Think you were treated unfairly or disrespectfully
  • Did not get a response that you thought you should, or
  • Were denied a service that you think you should receive.

Complaints can be made to:

Colin Sinclair Chief Administrative Officer


Contact Us

In the event of a child protection concern on weekends from Friday at 4:30pm to Monday at 8:30am, please call the after-hour’s kids help line at (250) 489-4563. A social worker in your community will be able to attend under the direction of the province.

After Hours Child Protection

If you have concerns a child needs protection and KKCFSS is closed call the Helpline for Children dial 250-310-1234 or 1-800-663-9122 from anywhere in B.C. 24 hours a day. That will allow a Social Worker to take action right away and ensure the child is safe.

Contact Form