You may use the complaints process if you:
- Don’t agree with a decision or action
- Think you were treated unfairly or disrespectfully
- Did not get a response that you thought you should, or
- Were denied a service that you think you should receive.
In the event of a child protection concern on weekends from Friday at 4:30pm to Monday at 8:30am, please call the after-hour’s kids help line at (250) 489-4563. A social worker in your community will be able to attend under the direction of the province.
After Hours Child Protection
If you have concerns a child needs protection and KKCFSS is closed call the Helpline for Children dial 250-310-1234 or 1-800-663-9122 from anywhere in B.C. 24 hours a day. That will allow a Social Worker to take action right away and ensure the child is safe.